Roleplays

Use live conversations to reveal how candidates persuade, listen and think under pressure, such as asking them to respond when a customer wants a refund.

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Roleplays / Refund escalation Account Executive

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Roleplays run

4,128

this quarter

Avg. duration

11m 20s

8 turns median

Auto-scored

100%

rubric-based

Rater agreement

0.91

vs. expert panel

Nura AI counterpart

Playing “Erin Walsh, VP Operations · Meridian Logistics” frustrated, ready to churn

Live · 02:31
You promised onboarding in two weeks. It has been six.00:12
DCYou're right, and that's on us. Let me show you exactly where the delay happened.00:24
I've heard that before. What changes this week specifically?00:41
DCTwo engineers move to your migration Monday. You get a dated plan by 5pm today.00:58
And if that slips again? My board is asking for a refund.01:19
DCIf Monday slips, I'll credit the month myself no escalation needed on your side.01:33
Who owns it when you're out? I don't want a single point of failure.01:52
Nura is raising the pressure…

Pressure curve · adaptive

Peak at turn 6 candidate held composure

DC

Daniel Cortez

Account Executive · Chicago · Stage 3

84

of 100

Rubric auto-scored

Anchored

Composure under pressure

87

Accountability

91

Negotiation

76

Commitment clarity

83

Signals captured

Timestamped
✓

Owned the failure without deflecting

00:24 · Accountability

✓

Named a dated, verifiable commitment

00:58 · Commitment clarity

✓

Offered a remedy before it was demanded

01:33 · Negotiation

✓

Removed the single-owner risk

02:07 · Judgement

Nura adapts tone and pressure to each answer · same scenario, same rubric for every candidate · 24 scenario templates across sales, support and CS

Illustrative preview · sample data, not performance benchmarks