Recreate the day-to-day work and score how candidates actually handle it, such as asking what they would do when a customer has just escalated.
Trusted by 5,000+ customers worldwide.
Monica ReyesMRJob Simulations / Scenario library
Scenarios live
34
across 19 roles
Candidates assessed
4,268
this quarter
Manager agreement
91%
with sim scores
Avg. completion
17 min
per scenario
Scenario library
Angry Customer Complaint
AI roleplayA four-year customer gets a late, wrong order and five days of silence. They want a reason to stay.
Escalation: Enterprise Account at Risk
22 minSix weeks of failed integrations. Their VP of Operations is on the line and evaluating options.
Handling a Refund Demand
15 minFour months into an annual plan, the customer threatens a chargeback and a one-star review.
Cold Call: Busy Prospect
12 minAn ops manager in Dallas answers on the way to standup and gives you ninety seconds, tops.
Negotiating a Renewal
20 minContract up in three weeks, patchy adoption, and usage data being used as price leverage.
Coaching an Underperforming Rep
18 minTwo missed quarters and plenty of excuses. Hold the line without losing the person.
Shift Coverage Conflict
14 minTwo supervisors in Phoenix both claim the same weekend crew. Someone has to be told no.
Breaking Bad News to a Client
16 minThe migration slips two weeks. You own the message before they hear it from anyone else.
Onboarding Handover Under Pressure
19 minA teammate quit mid-implementation. Pick up the account with half the context and a live deadline.
A day-in-the-role scenario where the candidate handles the customer.
Each simulation is built around a real situation that job faces weekly, with its own inbox, constraints and stakeholders.
Job Simulations / LibraryAssignAngry enterprise customer
Account Management · 20 min
readyMissed shipment recovery
Supply chain · 25 min
readyQuarter-end discount ask
Sales · 20 min
readyUnderstaffed shift
Retail ops · 15 min
readyData breach first hour
IT · 30 min
readyUnderperforming report
Management · 20 min
readyIllustrative preview · sample data, not performance benchmarks
The AI counterpart reacts to what the candidate actually says escalating, conceding or testing them so rehearsed answers fall apart.
Simulation / Live Ethan BrooksCustomer
This is the third outage this month. Give me one reason not to churn.
Ethan Brooks
You're right to be angry. Here's what broke and what we changed yesterday.
Customer
I've heard that before. What do I get if it happens again?
Ethan Brooks
A credit tied to uptime, in writing, plus a weekly check-in for 60 days.
Pressure escalated twice · candidate held the commitment boundary
Illustrative preview · sample data, not performance benchmarks
Responses are graded on the competencies the role needs, with the exact quotes that earned each rating attached.
Reports / Simulation Ethan BrooksScenario performance
84 / 100

Conceded a credit without checking margin guardrails coachable, not disqualifying.
Illustrative preview · sample data, not performance benchmarks
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The simulation filters early, so panels only meet people who already performed.
Candidates handle the actual situations the role runs into, not abstract puzzles.
People see what the work is, so accepted offers come with fewer surprises.
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Candidates handle a day's worth of realistic work for the role the same artifacts, constraints and interruptions inside a fixed time box.
Duration depends on the scenario and the time limit you set. Candidates see the allowed time in their invitation; choose a focused work sample and validate it against the role rather than assuming one duration fits every job.
It replaces the screening round for most teams. The interview then goes deeper on the work the candidate already produced.
Yes for the major platforms Greenhouse, Lever, Workday, SmartRecruiters, iCIMS, Ashby and others through native sync or API. Anything custom is handled with a webhook or scheduled sync.
Data stays inside your account and is never used to train models outside it. Xobin is SOC 2 Type II and ISO 27001 certified, with GDPR-aligned data processing and configurable retention.
Setup time depends on configuration, integrations and internal approvals. Confirm a rollout plan with our team for your workflow.
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