Communication Assessments
noun.
Score how well candidates listen, explain and make themselves understood.
e.g. “Tell us about a difficult customer.”
It’s not just what they say.
Trusted by 5,000+ hiring teams worldwide.
Chosen by organizationsthat hire with confidence.
From startups to global enterprises, organizations worldwide rely on Xobin to make confident talent decisions every day.
Xobin helped us reduce hiring time while improving candidate quality.”
Xobin Recognized in the 2024 Gartner® Market Guide for Developer Skills Assessment and Interview Platforms.
Read the announcement
A frustrated customer asks for a refund you cannot authorize. Walk us through how you would respond in your own words.
Good communication skills are always sought after.
Assess how good the candidate is in this regard.
A frustrated customer asks for a refund you cannot authorize. Walk us through how you would respond in your own words.
Record your answer · up to 90 seconds · one take
Ryan Patel
Customer Success · Audio assessment · 2 of 4
"Ryan explained the policy clearly, acknowledged the customer's frustration, and offered a concrete next step."
82
Overall
Evaluator note
Strong on empathy and tone. Slightly less structured in the closing hand-off. A follow-up interview could probe decision-making under pressure.
It’s not just what they say.
It’s how they communicate it.
Template library
What actually happens
Spoken and written tasks that measure how clearly someone is understood by a customer grammar.
- 1
Real speaking and writing tasks
Candidates handle a customer call, summarize a voicemail and write the follow-up email, instead of ticking grammar multiple-choice boxes.
Communication / Task 3 of 6Question
A customer says their order arrived damaged and they need it by Friday. Respond as you would on a live call, then summarize the resolution in writing.
Speaking tasks3Writing tasks3Listening clips2Time remaining9:12
RECBianca Ortiz
Recording · 0:48 of 1:30 · Support
- 2
Scored on how they land, not accent
The engine rates clarity, pace, vocabulary, grammar and listening accuracy against a fixed rubric, so results stay consistent across reviewers.
Communication / Live scoring Bianca OrtizClarity86Grammar79Pace & fluency82Listening accuracy91Tone appropriateness88Filler-word rate 3.1 per minute within the support benchmark of 5.
- 3
A level you can staff against
Every candidate gets a banded level with sample evidence, so you know who can hold a customer call today and who needs coaching first.
Reports / Communication Bianca OrtizCommunication band
B2+
SpeakingB2+WritingB2ListeningC1Customer toneB2+Voice-ready for tier-1 support. Written follow-ups need a template for the first month.
What you get out of it
Measure how someone actually speaks and writes.
- 4 skillsin one sitting
Speaking, listening, reading and writing are scored together instead of guessed at.
- ~60%fewer voice-role misfires
Fluency and clarity are checked before a candidate is put in front of a customer.
- Objectiveband scores
Automated scoring removes the accent bias and gut feel of a quick phone screen.
Seamless integrations.Enterprise-grade security.
Xobin fits right into your ecosystem and protects what matters most: your data, your candidates, and your trust.
Works with the tools
you love
Pre-built integrations to streamline your hiring workflows.
View all integrations
Greenhouse
Workable
SmartRecruiters
BambooHR
Lever
Ashby
Slack
Google Meet
Google Calendar
Zoho Recruit
ZapierReviewed by the teams
who hire every day.
Real reviews from talent and L&D leaders running Xobin in production.
“As we wrapped up growth this year, we needed a skills assessment tool. Xobin amazed us with its features, especially the depth of the question library and how fast we could get a role live.”
“We were on a tight deadline and had to have an employee testing tool that I could implement quickly. Xobin delivered. It's a good platform with proctoring and support at an excellent cost/benefit ratio.”
“We use Xobin to assess our training effectiveness, and it works like a charm. Creating structured tests for different IT skill levels is easy, and the detailed analytics help us tweak our programs.”
“Xobin made our technical candidate screening fast and hassle-free. We shortlisted candidates who scored above 60%, which streamlined our interview process.”
“Xobin is the best screening platform we've used. Its AI-powered evaluation makes candidate screening faster and more accurate, and the support team is always responsive.”
“We have a wide range of processes across both tech and customer-facing roles, making training programs a significant investment for us. Xobin helps us ensure their effectiveness.”
“Xobin covers almost every technology and role we need for internal evaluations. The platform's security features ensure reliable, cheat-proof assessments, giving us confidence in the results.”
Before you ask.
Listening comprehension, clarity, structure, tone, grammar and responsiveness scored separately so you can see where someone is strong rather than one blended number.
Scoring separates language proficiency from communication effectiveness, and items are reviewed for cultural and accent bias. You choose which dimension carries weight for the role.
Both. Written tasks cover email and chat responses; spoken tasks cover explanation, summarizing and handling a difficult conversation.
Yes. Items are built with I/O psychologists, checked for reliability (Cronbach's alpha above 0.80 on core scales), and reviewed for adverse impact. Norms are refreshed against a working-population sample.
Yes for the major platforms Greenhouse, Lever, Workday, SmartRecruiters, iCIMS, Ashby and others through native sync or API. Anything custom is handled with a webhook or scheduled sync.
Data stays inside your account and is never used to train models outside it. Xobin is SOC 2 Type II and ISO 27001 certified, with GDPR-aligned data processing and configurable retention.
Explore what sits next to this.
- Forms & Intake
AI Driven Forms
Forms that follow the conversation and ask the next right question.
Explore - Sourcing & Candidate Ops
Resume Parsing
Turn scattered resumes into a clean, searchable talent pool in seconds.
Explore - Sourcing & Candidate Ops
Candidate Pool Management
Keep every qualified candidate visible and ready for the next open role.
Explore
See it in action.
Built for how you hire.
What to expect:
- Get a personalized demo of Xobin
- Hear proven customer success stories
- Learn about pricing for your use case
- Explore Xobin's features in real-time
Trusted. Certified. Secure.
