XOBIN’S

沟通能力测评

名词。

评分候选人的倾听、表达及沟通能力。

例如 “请讲述一次应对棘手客户的经历。”

不仅仅看他们怎么说。

全球 5,000+ 招聘团队的信赖之选。

行业领袖的信赖之选

被众多组织选择自信招聘 信心十足。

从初创公司到全球企业,世界各地的组织每天都依赖 Xobin 做出自信的人才决策。

Randstad
Landmark Group
Benchmark
Dell Technologies
Reliance Retail
Toyota
Galfar
TASC
CareStack
FINBOA
Scientific Games
Spiralyze
5M+
已完成的测评
每年助力数百万职业发展
5,000+
全球各地的组织
从初创公司到全球企业
55+
国家
真正的全球足迹
Xobin 帮助我们缩短了招聘时间,同时提升了候选人质量。
Sarah Mitchell
Sarah Mitchell
人才获取副总裁
财富 500 强科技公司
获 Gartner® 认可

Xobin 获得认可 2024 Gartner® 开发者技能测评与面试平台市场指南。

阅读公告
Communication Assessment / Customer SuccessQuestion 2 of 4

A frustrated customer asks for a refund you cannot authorize. Walk us through how you would respond in your own words.

ClarityCan they explain an idea without losing the listener? audio
ToneDo they sound confident, calm, and professional? audio
ListeningCan they respond to what was actually asked? audio

Good communication skills are always sought after.

Assess how good the candidate is in this regard.

Audio Assessment / Ryan Patel Question 2 of 4

A frustrated customer asks for a refund you cannot authorize. Walk us through how you would respond in your own words.

Record your answer · up to 90 seconds · one take

Microphone ready
Uploading audio0%
Communication Report / Ryan Patel Evaluated
RP

Ryan Patel

Customer Success · Audio assessment · 2 of 4

"Ryan explained the policy clearly, acknowledged the customer's frustration, and offered a concrete next step."

82

Overall

Clarity84/100
Structure79/100
Tone88/100
Listening76/100
Fluency82/100

Evaluator note

Strong on empathy and tone. Slightly less structured in the closing hand-off. A follow-up interview could probe decision-making under pressure.

It’s not just what they say.

It’s how they communicate it.

Grow / Communication Assessments Search templates

Template library

View our vast library of communication assessments
Beginner· 5 in use

Answer Using STAR Method

You are in a job interview. The interviewer asks: 'Tell me about a time you had to manage a tight deadline while dealing with unexpected obstacles.' Respond using the STAR method clearly walk through the Situation, Task, Action, and Result. Your answer should feel specific and authentic, not rehearsed or generic. Aim for 90 seconds to 2 minutes.

#Clarity & Conciseness#Structured Communication
Created by Xobin GrowUse template
Intermediate· 3 in use

Answer a Behavioral Interview Question

You are in a final-round interview for a senior role at a company you really want to work for. The interviewer asks: 'Tell me about a time you had to influence someone who had more authority than you and didn't report to you to change their position on something important.' Answer it directly and specifically. Show the stakes, your approach, and what happened. Aim for 90 seconds to 2 minutes.

#Clarity & Conciseness#Structured Communication#Composure Under Pressure
Created by Xobin GrowUse template
Intermediate· 1 in use

Deliver Feedback on a Piece of Work

A colleague submitted a client-facing proposal that they worked on for three days. The structure is logical and the pricing is right, but the executive summary is too long, buries the key recommendation on page two, and uses internal jargon the client won't understand. Deliver your feedback out loud as if you're speaking to them directly in a 1:1. Be specific about what works, what doesn't, and what needs to change. Keep it under 90 seconds.

#Clarity & Conciseness#Empathy & Active Listening#Constructive Feedback
Created by Xobin GrowUse template
Intermediate· 1 in use

Deliver a Short Prepared Talk

You have been asked to give a 90-second talk at your company's monthly all-hands. The topic you've been given is: 'One thing I've learned in the last six months that changed how I work.' Deliver the talk out loud from start to finish. Open with something specific, develop one clear idea, and close with intention. Aim for exactly 90 seconds.

#Clarity & Conciseness#Structured Communication#Composure Under Pressure
Created by Xobin GrowUse template
Beginner

Explain a Complex Idea Simply

You are given the following concept to explain: 'How does compound interest work?' Explain the concept clearly to someone who has no financial background. Avoid jargon. Use a simple analogy or real-world example. Your response should be conversational and under 90 seconds when spoken aloud.

#Clarity & Conciseness#Explanation & Simplification
Created by Xobin GrowUse template
Advanced

Reframe and Deliver Bad News

You are a project manager. Your team missed a critical milestone the beta launch was supposed to go out to 50 pilot customers yesterday, and it didn't. A last-minute QA failure flagged a data integrity issue that could have caused customers to see each other's information. Your team caught it before launch. The new date is 10 days out. Brief your VP right now she didn't know this was coming. Deliver the news out loud, directly, in under 75 seconds.

#Structured Communication#Ownership & Accountability#Composure Under Pressure
Created by Xobin GrowUse template

实际流程

口语和书面任务衡量候选人被客户理解的清晰度 语法、流利度、听力和语气,评分始终如一。

  1. 1

    真实口语与写作任务

    候选人需处理客户来电、总结语音留言并撰写跟进邮件,而不是简单选择语法题。

    XobinCommunication / Task 3 of 6

    Question

    A customer says their order arrived damaged and they need it by Friday. Respond as you would on a live call, then summarize the resolution in writing.

    Speaking tasks3
    Writing tasks3
    Listening clips2
    Time remaining9:12
    REC

    Bianca Ortiz

    Recording · 0:48 of 1:30 · Support

  2. 2

    按表达效果评分,不看口音

    系统根据固定标准评估清晰度、语速、词汇、语法和听力准确性,确保不同评审结果一致。

    XobinCommunication / Live scoring Bianca Ortiz
    Clarity86
    Grammar79
    Pace & fluency82
    Listening accuracy91
    Tone appropriateness88

    Filler-word rate 3.1 per minute within the support benchmark of 5.

  3. 3

    可用于岗位匹配的等级

    每位候选人都获得分档等级和样例证据,便于判断谁能立即接客户电话,谁需先辅导。

    XobinReports / Communication Bianca Ortiz

    Communication band

    B2+

    SpeakingB2+
    WritingB2
    ListeningC1
    Customer toneB2+

    Voice-ready for tier-1 support. Written follow-ups need a template for the first month.

您的收获

衡量一个人的真实口语和写作能力。

  • 4 skillsin one sitting

    听说读写四项能力一起评分,而不是凭猜测。

  • ~60%fewer voice-role misfires

    在候选人面对客户前,先检测其流利度和表达清晰度。

  • Objectiveband scores

    自动评分消除了口音偏见和电话初筛的主观判断。

为连接而生,为保护而建。

无缝集成。企业级 安全保障。

Xobin 完美融入您的生态系统,保护最重要的内容:您的数据、您的候选人,以及您的信任。

兼容您常用的工具
让您爱不释手

预置集成,简化您的招聘流程。

查看全部集成
GreenhouseGreenhouse
WorkableWorkable
SmartRecruitersSmartRecruiters
BambooHRBambooHR
利弗(Lever)利弗(Lever)
阿什比阿什比
SlackSlack
Google MeetGoogle Meet
Google CalendarGoogle Calendar
Zoho RecruitZoho Recruit
ZapierZapier
等更多
客户评价

由招聘团队审核 每天都在招聘。

来自实际使用 Xobin 的人才和学习与发展负责人真实评价。

视频评价
5.0

今年增长结束时,我们需要一款技能测评工具。Xobin 的功能让我们惊喜,尤其是题库的丰富度和上线岗位的速度。

PW
Paul Warni Martin
高级经理, 3Cloud
5.0

我们时间紧迫,需要一款能快速实施的员工测评工具。Xobin 做到了。平台很棒,在线监考和支持,性价比极高。

Neelam Joshi
Neelam Joshi
人力资源经理,AVP HR, Digit Insurance
5.0

我们用 Xobin 来评估培训效果,非常顺利。为不同 IT 技能水平创建结构化测试很简单,详细分析帮助我们优化课程。

Lisa Singh
Lisa Singh
总监, Adaps
5.0

Xobin 让我们的技术候选人筛选又快又省心。我们筛选了分数高于 60% 的候选人,大大简化了面试流程。

Firdaus K.
Firdaus K.
客户服务经理
5.0

Xobin 是我们用过最好的筛选平台。AI 驱动的评估让候选人筛选更快更精准,支持团队也非常及时响应。

SP
Sushant P.
业务技术助理
5.0

我们在技术和客户岗位上有多种流程,培训投入很大。Xobin 帮助我们确保培训有效。

Akhil Sikri
Akhil Sikri
首席执行官, Zolostays
5.0

Xobin 覆盖了我们内部评估所需的几乎所有技术和岗位。平台的安全功能保证了测评可靠、防作弊,让我们对结果充满信心。

Narasimman N
Narasimman N
经理, Sigma Infotech

在您提问之前。

听力理解、表达清晰度、结构、语气、语法和回应能力 分别评分,让你看到候选人的具体优势,而不是一个混合分数。

评分将语言能力与沟通效果分开,题目会审查文化和口音偏差。你可以选择哪个维度对岗位更重要。

两者都有。书面任务涵盖邮件和聊天回复;口头任务涵盖解释、总结和处理棘手对话。

是的。题目由 I/O 心理学家设计,可靠性(核心量表 Cronbach's alpha 超过 0.80)有保障,并经过不利影响审查。常模会基于在职人群样本定期更新。

主流平台均支持 Greenhouse、Lever、Workday、SmartRecruiters、iCIMS、Ashby 等 可通过原生同步或 API 集成。定制需求可用 webhook 或定时同步处理。

数据仅保留在您的账户内,绝不会用于外部模型训练。Xobin 通过 SOC 2 Type II 和 ISO 27001 认证,数据处理符合 GDPR,可灵活配置保留策略。

开始使用

亲自体验。
为您的招聘方式而打造。


您将获得:

  • 获取 Xobin 的个性化演示
  • 了解真实客户的成功案例
  • 了解适合您的定价方案
  • 实时体验 Xobin 的功能

值得信赖。权威认证。安全保障。

SOC 2 Type II certification
ISO 27001 certification
GDPR compliance
CSA STAR certification