کمیونیکیشن تشخیصات
یہ جانچیں کہ امیدوار کتنی اچھی طرح سنتے، وضاحت کرتے اور اپنی بات سمجھاتے ہیں، مشکل کسٹمر کے پرامپٹ کے ساتھ الفاظ سے بڑھ کر صلاحیتیں سامنے لائیں۔
دنیا بھر میں 5,000 سے زائد صارفین کا اعتماد حاصل ہے۔
Communication Assessment
Customer Support spoken English
Speaking section · recording00:47Task 4 of 6 Explain a billing correction to a frustrated customer
Record your spoken response. You are scored on clarity, pace, tone and structure. Ninety seconds maximum.
Scenario · billing correction call
A customer on a $79/month plan was charged twice on March 3rd and has emailed twice with no reply. They are on the phone now, frustrated, and asking whether they should just cancel. Explain the correction and keep the account.
Plan
Growth · $79/mo
Duplicate charge
$79.00
Charged on
March 3
Emails ignored
2
Refund window
3 business days
Account age
2 yrs 4 mo
Lifetime value
$2,212
Prior tickets
4 · all resolved
CSAT last quarter
4.6 / 5
A strong answer covers
Live transcript
00:47 / 01:30“Thanks for staying on the line, and I’m sorry you were charged twice on March 3rd and nobody replied. I’ve reversed the second $79 charge; it lands back in three business days…”
REC 00:47−12 dB · headsetHannah Blake
Audio being captured · ID checked
Question queue
4 / 6Captured live
Session activity
What we score
- Acknowledge the issue before explaining the fix.
- Keep one idea per sentence.
- Speak at a natural, even pace.
