The Call Center Representative online test assesses candidates’ knowledge in managing inbound and outbound calls & upselling products.
Call Center Representative Test has been designed by our global Subject Matter Experts (SME)s to assess knowledge of call center representative as per Industry Standards. The online Call Center Representative test helps recruiters & hiring managers to screen & hire candidates with excellent customer service & problem solving skills before an interview.
The Call Center Representative skill test enables employers and recruiters to identify potential hires by evaluating job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience rather than theoretical knowledge. Using powerful reporting, you can have a detailed analysis of the Call Center Representative quiz results to help you make a better hiring decision and predict the candidate’s performance.
This Call Center Representative Test is designed considering EEOC guidelines. It will help you assess & hire diverse talent without any bias.
Call Center Representative assessment test may contain MCQ’s (Multiple Choice Questions), MAQ’s (Multiple Answer Questions), Fill in the Blanks, Descriptive, Audio / Video Questions, Coding Simulations, etc.
CALL CENTER MANAGER ONLINE TEST INCLUDES
- CRM Systems and Practices
- Customer Service
- Communication Skill
- Problem Solving
- Critical thinking
Test Type: May include Multiple Choice Questions, Case Study or Assignments
Language: Available in English. Can be offered in other languages if requested.
Author: Xobin Subject Matter Experts
MCQs, Fill in the blanks, subjective questions, case studies, and assignment-based questions can be asked, In the case of technology test coding-based questions can also be included.
By pressing the Edit button inside the assessment card you can start editing the assessment. Timer, Total Cut-off, adding and deleting the questions are some of the customization’s that can be done.
Proctoring can be enabled in the test settings.
The test consists of webcam proctoring, Keystroke recording, and off tab activity & browser monitoring. If the candidate tries to navigate away from the test tab, Off tab activity & browser monitoring triggers a pop-up warning. To know more visit-https://xobin.com/online-remote-proctoring
Minimum cutoff scores are used to filter out candidates who score below a certain threshold. Deciding if and where to set a minimum cutoff score depends on the size of your applicant pool as well as the nature of the position. Our testing system can provide recommendations for where to set minimum cutoff scores based on our database of average score ranges for a wide variety of positions.
Within 5 seconds of the submission of the test by the candidate, the report is generated and mailed to the admin. The report consists of a detailed analysis of the test with charts and colors for better and easy understanding. The report covers the sectional time taken and the scores of the particular section. To know more visit- xobin.com/reports