Top Interview Questions for Community Manager
A community manager is responsible for developing and implementing a community management strategy. Their work is a subfield of digital marketing and requires them to build different initiatives and campaigns to increase the engagement of the community.
Community managers are also involved in creating engaging content on social media for their target audience.
Are you in a hurry to get started? Download the Community Manager Interview Questions and Responses Toolkit.
Hard Skills
Use these questions to identify a candidate’s technical knowledge and abilities
Soft Skills
Use these questions to assess a candidate’s personality traits and cognitive skills
What to look for while interviewing for a Community Manager?
After analyzing hundreds of job descriptions and different job platforms, we have curated some of the most in-demand skills for the position of community manager.
Here are some skills to look out for when hiring a Community Manager,
Role-specific skills to look for: Domain knowledge, project management skills
Soft skills to look for: Interpersonal skills, communication skills.
Pro Tip: Always screen before you interview. Use Online Assessment to screen applicants before blocking your time for an in-person interview.
Questions to ask while interviewing a Community Manager
We have compiled a set of questions with the help of 70+ hiring managers at different organizations.
Top Role-based interview questions for Community Manager
What are some of the different ways to increase the growth of a community?
Purpose of this interview question:
The question allows you to test the competence of the candidate.
What to listen for:
- An ideal candidate would know tons of ways to increase the growth of a community and will also provide you with some real life examples.
What according to you are some strong characteristics of a community?
Purpose of this interview question:
The question is designed to gain a deeper insight into the candidate and the way in which they perceive community management.
What to listen for:
- Listen for the specific characteristics that the candidate mentions.
What are the strategies that you use to maintain a strong community base for a long period of time?
Purpose of this interview question:
The question allows you to test the skill set of the candidate.
What to listen for:
- Listen for their strategies and pay attention to how these strategies have worked out for them by focussing on data driven results.
How to screen Community Manager for soft skills?
Have you ever led an online forum discussion? Tell us something about that experience.
Purpose of this interview question:
The question helps in testing the scope of knowledge and skills of the candidate.
What to listen for:
- The question helps in testing the scope of knowledge and skills of the candidate.
What are the different steps that you took to increase the web traffic for your previous company?
Purpose of this interview question:
The question helps you in gaining a deeper insight into the workings and skill set of the candidate.
What to listen for:
- Top candidates will provide examples and show some evidence as to how they were able to drive web traffic for their previous company’s website.
Why do you think it is necessary for businesses to have a community manager?
Purpose of this interview question:
The question allows you to understand the mindset of the candidate as a community manager.
What to listen for:
- Candidates should thoroughly explain the importance of community management and also provide some examples of how different types of businesses have profited from community management.
Start Optimizing your Community Manager Hiring today
Find and hire talent with confidence. If your candidate doesn’t know the answer to the above questions and you’re hiring for a Community Manager position, then they’re probably not a great fit.
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