5 Ways Organizations Can Assess Culture Fit
Yet another new hire leaves the company just within 3 months of his induction. Sounds familiar?
Organizations lose 25% of all new employees within the first year, says a research made by Allied Workforce Mobility Survey. While a considerable number of factors like work-life balance, pay, lack of recognition are stated from the employee’s end, at times, misalignment of expectations drives unhappiness amongst the new hires after starting the position. Setting real expectations of what a typical day at workplace looks like, what organization culture they believe in, an idea of hierarchy. So, only those candidates who feel that they have the job skills and feel that organization’s culture and structure align with that of theirs.
What is Organization Culture?
Every organization has its own culture, that descends from the top management – founders, key stake holders to the employees of the company. Be it a dress code, their priorities, employee policies, customer policies and many others.
Employers want people who can fit into the organization on-the-go or have the innate traits that match with the organization culture.
What are the types of Organization Culture?
#1 Ethics & Value Based Culture
Values drive the culture. The entity strongly emphasis on ethics, integrity and employee morale. Also, they put employees first, and believe that happy employees lead to organization prosperity and bring in happy customers.
Example: Tata Group focuses on 5 values, Leading Change, Respect for individual, Integrity, Excellence and Learning & Sharing.
Personality traits such organizations look for in potential candidates: Integrity, Empathy, Autonomy, Accountability
#2 Customer-Centric Culture
In customer centric organizations, customers are treated as god. In such organizations, all the activities carried out and hustling are customer-centric. Right from the C-level executives to the entry level customer service representatives are instilled with customer service attitude.
Example: Amazon positions itself as one of the most customer-centric companies in the world.
Personality traits such organizations look for in potential candidates: Leadership, Ownership, Pro-activity, Empathy, Persuasiveness, Innovation
#3 Perfection-Oriented Culture
In perfection-oriented organizations, organizations need nothing but perfection. These type of organizations are typically known for their top notch quality of their products. Hence they recruit employees who have exceptional command over their skills and believe in quality than quality.
Example: Apple believes in creating excellence and thus perfectionism and highest level of innovation. No wonder why Apple is known for its innovation and quality of design. Employees instilled with competitiveness, creativity and utmost perfectionism.
Personality traits such organizations look for in potential candidates: Thoroughness, Conformity, Perseverance, Perfectionism
#4 Ultra-Aggressive Culture
Ultra-aggressive organizations are always focused on value competitiveness and outperforming competitors. They are revenue-centric and expect employees to outperform their job roles. They believe in only one moto ‘Get shit done’.
Example: Uber has ultra aggressive work culture emphasizing on Agility, Forward Thinking and Change Management. Employees are expected to quick adapt to the changes in management and put work first before anything else.
Personality traits such organizations look for in potential candidates: Stress management, Self-resilience, Change management, Assertiveness, Tolerance
How to Assess Culture Fitment of Candidates?
#1 Pre-employment AssessmentsCulture fitment = Skill fitment + Personality fitment Click To Tweet
Skill assessment tests are as important and necessary as culture fitment. Only when candidates have the necessary hard skill required on the job, they could grasp the processes of the organization. Some pre-employment assessment modules like Xobin, help with assessing both hard skills and soft skills of employees.
Standardized psychometric and culture fit tests to understand the innate behavioral traits of employees. For instance, if your organization is breakneck-paced, believes in agility, you need to check if your candidate can work alone, learn things on-the-go, adaptable and embrace change.
In the above case, if you find the candidate expects extensive training sessions, structured work timings, he/she shall be a culture misfit for that particular organization culture.
#2 Situational Judgement Assessments
When an upset customer is describing a problem, which action should be avoided?
a) Spending too much time listening to the customer’s description of the problem.
b) Gently asking the customer to calm down so that you can help.
c) Suggesting that the customer speak to the manager
d) Promising to follow up on problem resolution
Job-based situational judgement assessments and psychometric tests expose candidates to real life business situations wherein stress management, diplomacy and other job related soft skills are put to test.Situational judgement tests: The perfect simulation technique for exposing candidates to tough business situations. Click To Tweet
#3 Informal Meetups
Might not be feasible for all candidates, but would work with ones living in the same city. Invite candidates for informal meetups, industry events, team lunches. The way one behaviors in an informal setting can reveal a lot about his/her overall personality.
#4 Behavioral Interviews
Exposing candidates to tough behavioral interview questions, opens the room for interesting insights about their perspectives on aspects that matter in the everyday operation of businesses.
Try these follow-up behavioral questions:
1. Do you believe in workplace friendships? Why and Why not?
2. What work environment you are most happy and productive?
3. What management style do you prefer?
4. What are some positives aspects about your previous company?
#5 Insist candidates to spend sometime at office
Get you teammates involved. Insist your potential candidate to spend some time at office, catch up with his/her future manager over a coffee. Take a tour around the office. Let them the get a feel of how a typical day at workplace looks like, how interactions among different levels happen, is the dress code more relaxed or business professional, what hierarchy at your office looks like.
Why assessing Culture Fit is important?
1. Reduces Turnover
High employee turnover portrays an unhealthy picture and also affects the morale of other employees. And one of the major reasons for higher employee turnover is the mismatch of behavioral efficiencies. Culture fit employees will eventually contribute more towards the growth of the organization.
2. Increases Quality of Hire and Better Referrals
Employees who feel ‘at home’ while at the workplace ultimately increase the productivity. Just like happy customers resulting in higher NPS, happy employees bring in more quality referrals. More than 65% of organizations harness employees referrals, as candidates hired by means of employee referrals tend to stay at the organization for longer period.
3. Increases Productivity
The ultimate aim of hiring more employees for the organization is to share the work burden. Disengaged employees tend to take long break, come late, leave early and also disrupt the work style of fellow colleagues. Culture fit employees fit like a glove and result in increased productivity.
Wrapping up . . .
Employees tend to stay at the company for longer period of time, if and only if mutual fitment is attained. Hiring employees in desperation, ignoring culture fitment might result in burn fingers with bad hires. Defining your organization culture, setting the expectations right on your JD and incorporating culture tests, for sure help you to hire gems.
John works as a customer service representative at TTT Inc, one of the major textile player in South Asia. One Monday morning, John happened to deal with an angry customer. John, usually known for his…
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