Customer Service is the front-line of any organization. Businesses having a pro-active Customer Success Team are known to make more profits and keep their clients for a longer duration. As a hiring manager, recruiter or business owner, it is essential for you to know that the people you’re hiring have the right customer service mindset. Use the Xobin Customer Service Ability Test to understand personal traits and mindset of prospective Sales Associates.
The Following Assessment gives insights into the following 12 traits in an individual
Customer Success – Empathy, Cooperation, Initiative
Work Style – Planning, Team Player, Managerial
Communication – Assertive, Diplomacy, Extroversion
Stability – Positive Attitude, Patiencem Self Confidence