Customer Service – Psychometric Situational Judgement Assessment
Customer Service is the front-line of any organization. As a hiring manager, recruiter or business owner, it is essential for you to know that the people you’re hiring have the right customer service mindset. Use the Xobin Customer Service Ability Test to understand personal traits and mindset of prospective Sales Associates.
The psychometric situational judgement assessment assesses emotional traits a customer service representative is expected to possess. Xobin’s Customer Service Psychometric Situational Judgement assessment has questions on the topics: